Patricia Atelier sells digital products and physical notebooks. Product descriptions will clearly state whether an item is a digital download or a physical product.

Digital Products

Due to the nature of digital products, refunds are generally not available once a digital file has been downloaded or accessed, unless required by applicable law.

If you experience a problem with a digital product, such as a file issue or technical difficulty, please contact us and we will do our best to help resolve the issue.

Physical Products

If a physical notebook arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with details of the issue and any relevant photographs. We will review the situation and work with you to find an appropriate solution.

Third-Party Platforms

Some products may be sold through third-party platforms, such as Etsy. Purchases made through these platforms may also be subject to their own refund and customer protection policies.

Website Purchases

For purchases made directly through the Patricia Atelier website, refunds and customer support will be handled according to this Refund Policy and applicable consumer protection laws.

Contact

For any refund-related enquiries, please contact: hello@patriciaatelier.co.uk